Privacy Policy

Privacy Policy – Mardin Techno

Last Updated: November 2025

At Mardin Techno, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your data.

By using our website or purchasing our products, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information when you interact with our website, create an account, make a purchase, or contact us. This may include:

Personal Identification Information
- Full name
- Email address
- Phone number
- Shipping and billing addresses

Payment Information
- Payment card details (processed securely by third-party payment providers; we do not store complete card information)
- Billing information

Order and Account Information
- Order history and purchase records
- Product preferences and wishlists
- Account credentials (encrypted)

Technical and Usage Information
- IP address and device information
- Browser type and version
- Cookies and similar tracking technologies
- Pages visited, time spent, and browsing behavior
- Referral sources

Communication Information
- Customer support inquiries and correspondence
- Feedback, reviews, and survey responses

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment
- Process, verify, and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations, shipping updates, and delivery notifications

Customer Service and Support
- Respond to inquiries, questions, and support requests
- Resolve disputes and troubleshoot issues
- Provide product information and technical assistance

Website Improvement and Personalization
- Improve website functionality, design, and user experience
- Personalize content, product recommendations, and offers
- Analyze usage patterns and customer preferences

Security and Fraud Prevention
- Detect, prevent, and investigate fraud, abuse, or security threats
- Verify identity and protect against unauthorized access
- Comply with legal obligations and enforce our Terms of Service

Marketing and Communications (with your consent where required)
- Send promotional emails, newsletters, and special offers
- Display targeted advertising on third-party platforms
- Inform you about new products, features, and updates

Legal Compliance
- Comply with applicable laws, regulations, and legal processes
- Respond to lawful requests from authorities
- Maintain business records and tax documentation

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

- Remember your preferences and settings
- Improve website performance and speed
- Personalize your shopping experience
- Analyze traffic, usage patterns, and customer behavior
- Deliver relevant advertisements on other platforms (where permitted by law)
- Measure the effectiveness of marketing campaigns

Types of Cookies We Use:
- Essential Cookies: Required for website functionality (e.g., shopping cart, checkout)
- Performance Cookies: Analyze how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Advertising Cookies: Deliver personalized ads based on your interests

Managing Cookies:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your user experience.

For more information about cookies and how to control them, visit www.allaboutcookies.org.

4. Sharing Your Information

We may share your personal information with trusted third-party service providers and partners who assist us in operating our business. These include:

Payment Processors
- Shopify Payments, PayPal, Stripe, and other payment gateways
- These providers process payments securely and comply with PCI-DSS standards

Shipping and Logistics Partners
- Courier services and shipping carriers (e.g., Royal Mail, DHL, FedEx, UPS)
- These partners receive shipping information to deliver your orders

Fraud Prevention and Security Services
- Services that help detect and prevent fraudulent transactions

Marketing and Analytics Partners
- Google Analytics, Facebook Pixel, and similar platforms
- These services help us understand customer behavior and improve marketing

Advertising Platforms (where legally permitted)
- Google Ads, Facebook Ads, TikTok Ads, and other advertising networks
- Used to display relevant ads based on your interests

Legal and Regulatory Authorities
- When required by law, court order, or government request
- To protect our rights, property, or safety

Business Transfers
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner

All third-party partners are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information, including:

- SSL/TLS encryption for data transmission
- Secure, PCI-compliant payment processing
- Encrypted storage of sensitive information
- Restricted access to customer data (limited to authorized personnel only)
- Regular security audits and monitoring
- Firewalls and intrusion detection systems

While we take every reasonable precaution to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access
- Request a copy of the personal data we hold about you

Right to Correction
- Request correction of inaccurate or incomplete information

Right to Deletion (Right to be Forgotten)
- Request deletion of your personal data (subject to legal and contractual obligations)

Right to Data Portability
- Receive your data in a structured, commonly used format

Right to Restrict Processing
- Request that we limit how we use your data

Right to Object
- Object to certain types of data processing (e.g., marketing)

Right to Withdraw Consent
- Withdraw consent for data processing at any time (where consent is the legal basis)

Right to Opt Out of Marketing
- Unsubscribe from promotional emails at any time via the unsubscribe link

Right to Opt Out of Targeted Advertising
- Opt out of personalized ads (see "Your Privacy Choices" page)

GDPR Rights (for EU/UK residents)
- All of the above rights apply under the General Data Protection Regulation

CCPA/CPRA Rights (for California residents)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of the sale or sharing of personal information
- Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us at mardintechno@gmail.com with your request. We will respond within the timeframe required by applicable law (typically 30 days).

7. Data Retention

We retain your personal information only as long as necessary to:

- Provide our products and services
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, tax, and accounting obligations (typically 6-7 years)
- Resolve disputes and enforce agreements
- Maintain business records and analytics

After the retention period expires, your data is securely deleted or anonymized.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect, use, or share personal information from children under 16 without verifiable parental consent.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately at mardintechno@gmail.com.

9. International Data Transfers

Mardin Techno operates globally and works with international suppliers and service providers.

Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including countries that may have different data protection laws.

We ensure appropriate safeguards are in place to protect your information in accordance with:
- GDPR (for EU/UK residents)
- Standard Contractual Clauses (SCCs)
- Privacy Shield frameworks (where applicable)
- Other legally recognized data transfer mechanisms

By using our website and services, you consent to the transfer of your information to other countries for the purposes described in this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email or website notice (for significant changes)

Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: mardintechno@gmail.com

We will respond to your inquiry as quickly as possible, typically within 24-48 hours.

Thank you for trusting Mardin Techno with your personal information. Your privacy and security are our top priorities.